FAQ
How do I know if there is a Sales going on?
There will be a SALE icon displayed on the product.
How many promo codes can I apply?
You can only use 1 promo code per purchase.
Can I use my 15% birthday discount on the promo / sale product(s)?
No, your 15% birthday discount is only applicable for regular-priced product(s) and non-applicable to promo and sale product(s).
Can I change / cancel order after submitting my orders?
We will process your order as soon as we receive it, therefore we’re unable to accept any changes or cancellations to your order. However, you can email us your queries here.
How do I return my online purchase?
Kindly refer to here for more information
How do I exchange my online purchase?
To exchange, please refer to our Exchange policy here. Exchange is only valid for change of size/ colours and can only be done once.
For hygiene reasons, strictly no refunds/ exchanges on panties, girdles, junior panties, accessories (such as bra pads).
Sale / Promo product(s) are final and cannot be returned or exchanged.
What happens if I received the wrong product from my online purchase?
We take pride in checking every product that is in good saleable condition before dispatching your order. In the event that you’ve received the wrong product in your order, kindly email us here for more information. Do note that the intended product(s) for return / exchange must still be in original condition with label tag(s) still intact, unwashed and unworn. If the returned product(s) is in a condition where Wacoal deemed to be unsuitable, Wacoal Singapore reserve the right to send them back to the customer.
Why am I unable to check out my purchase?
You are unable to check out if you are applying your 15% birthday voucher on the cart containing regular-priced and promo / sale product(s). We suggest splitting the promo / sale product(s) to another transaction in order to enjoy the 15% birthday discount on the regular-priced product(s).
What Payment methods can Wacoal Singapore accept?
We accept eNets - Credit card for online payment.
Do you ship overseas?
Currently, we are only shipping within Singapore.
When would I receive my orders?
After 5 working days.
For delivery option, it will be from 9am - 10pm. An automated SMS will be sent to you before delivery by Ninja Van.
For in-store self-collection, you can choose your preferred collection date and pick-up location. Kindly note the operating hours of your selected boutique before collection.
How can I change my delivery and contact details after my order?
Please email us here for any changes.
Can I do self-collection at Wacoal boutiques?
Yes, self-collection is free and is only available at Wacoal Boutique.
To opt for self-collection, simply select “In-store Self-collection”. The collection date will be ready after 5 working days.
Click here to find out where our stores are located.
Do you offer free delivery?
Yes, there will be free shipping on orders above $100
How do I ensure that my personal information is secured?
Please read the Privacy Policy here.
Are the products online the same as the ones in your stores?
Yes, the products online are the same as the ones in the stores.
How do I know which size is suitable for me?
Do note that sizes differ between every lingerie brand. To know your size, you can refer to here for our size guide.
What if I have a question that is not answered here?
Please get in touch with our customer care team here.
